bt345 Privacy Policy

bt345 ("we", "us", "platform") operates a mobile-first online gaming service for users in Bangladesh. The purpose of this privacy policy is to clearly inform you of what information we collect, why we collect it, how we store and use it, and what your rights are.

By creating an account on bt345 or using the platform, you agree to this privacy policy. We recommend reading this policy before using the service.

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bt345 collects two types of information to provide its services: (a) information you provide directly, and (b) information collected automatically.

a) Information You Provide Directly

Information you provide during account registration or the login process includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password and security question answers
• National ID card or passport details (where identity verification is required)
• Payment information (bKash, Nagad, Rocket, or bank account number)
• Any information provided when contacting the support team

b) Automatically Collected Information

When you use the bt345 platform, the following information may be collected automatically:

• Device type, operating system, and browser version
• IP address and approximate location
• Login time, session duration, and activity logs
• Gaming history, bet details, and transaction records
• Information collected through cookies and similar tracking technologies

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bt345 uses collected information only for specific and legitimate purposes. These purposes are set out in detail below:

• Account Management: Your information is used to create, verify, and keep your account secure.
• Service Delivery: To provide cricket, slots, live casino, and other gaming features.
• Transaction Processing: To complete deposit and withdrawal requests and ensure financial security.
• Customer Support: To allow the support team to assist you with your questions or issues.
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Regulatory Compliance: To meet applicable legal obligations, such as identity verification and age confirmation.
• Communications: To send important account-related messages, security alerts, and transaction confirmations.
• Platform Improvement: To analyse user experience and improve the quality of our service.

Your information will not be used for any purpose beyond those listed above.

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bt345 never sells your personal information to third parties for commercial purposes. However, information may be shared in limited cases to deliver our services:

• Payment Processors: Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, or bank transfer.
• Identity Verification Services: Trusted third-party services may be used for account verification.
• Technology Partners: Technology providers that support the operation of the platform may receive information in a limited context.
• Legal Obligations: We may be required to disclose necessary information to comply with court orders or lawful instructions from competent authorities.

Third parties with whom information is shared are contractually bound to follow our guidelines and keep information confidential.

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bt345 uses cookies to ensure the platform functions correctly and to improve the user experience.

Types of Cookies

• Essential Cookies: Essential for the platform's core functionality — keeping login sessions active, security verification, and so on.
• Functional Cookies: Help remember your preferences, such as language or display settings.
• Analytical Cookies: Used to analyse user behaviour on the platform in order to improve our service.

You can disable cookies from your browser settings, but doing so may limit some of the platform's functionality.

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Keeping your information secure is one of bt345's highest priorities. To this end, we have put the following technical and operational measures in place:

• SSL Encryption: All communication between the platform and your device is secured through SSL/TLS encryption.
• Password Hashing: Your password is not stored directly; it is kept using a strong hashing algorithm.
• Access Controls: Only authorised staff can access user information, and only on a need-to-know basis.
• Security Monitoring: The platform's security is monitored continuously.
• Data Backups: Regular backups of data are maintained in a secure environment.

While every effort is made to protect your information, it is not possible to guarantee 100% security on the internet. We therefore recommend keeping your password confidential and notifying us immediately if you notice any suspicious activity on your account.

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bt345 retains your personal information only for as long as is necessary to provide our services and meet legal obligations.

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records may be retained for a specified period after an account is closed or deactivated, in accordance with applicable law.
• Information may be kept for a longer period if required for fraud investigations or legal proceedings.
• Once the need for retention has ended, information is securely deleted or anonymised.

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As a bt345 user, you may exercise the following rights regarding your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request the correction of inaccurate or outdated information on your account.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: You may request that your information be used in a limited way for specific purposes.
• Right to Withdraw from Marketing Communications: You may unsubscribe from promotional messages.

To exercise these rights or submit any information-related request, please contact our support team.

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bt345's services are intended for users aged 21 and over only. We do not knowingly collect information from any person who is underage.

If we are informed that a person who does not meet the age requirement has created an account, we will immediately close that account and delete the associated information. If you are aware of an account belonging to a minor, please notify our support team.

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For the purposes of operating its technical infrastructure, bt345 may store or process your information outside Bangladesh. In such cases, we ensure that:

• Information transfers take place only through trusted service providers.
• Transferred information receives protection equivalent to that described in this policy.
• Contractual obligations regarding data confidentiality and security remain in effect.

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bt345 may update this privacy policy from time to time based on changes to our services or legal requirements. For significant changes, we will notify you via a notice on the platform or through your registered contact method.

Your continued use of the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend always reading the latest version.

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If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us using the details below:

We are committed to responding to your requests as quickly as possible. Formal information-related requests may require identity verification.